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Posted: 28-Apr-26
Location: Chapel Hill, North Carolina
Categories:
Internal Number: 9999-INFOR-219440
Description
Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.
Summary:
Assesses educational needs for a business unit and creates and presents training programs to meet those needs. Participates in and assists with planning for system wide training programs.
Responsibilities:
1. Assesses training needs of employees through analysis of reported issues, tracking of business metrics, and external data gathering techniques. Develops training plans/programs based on needs assessments.
2. Assists in developing long and short-term plan for training across all departmental business operations.
3. Composes and develops instructional training, orientation materials, and systems. Develops and maintains internal source of reference documentation for use in providing guidance to users, resolving issues, and future program development.
4. Conducts training and orientation on policies, procedures, systems, and process flow. Trains users on departmental computer applications and their role throughout the business operation. Conducts training sessions for new employees and refresher courses for other employees.
5. Develops and implements the IMPACT Care program. Improves the goals for the year which are expenses and efficiency reduction. Monitors staff actions related to patient care and safety, regulatory or compliance bodies and other relevant indicators of quality. Initiates actions related to interdepartmental and intradepartmental communication to improve patient and staff processes. Incorporates process management in the change process to staff/physicians/ colleagues.
6. Ensures that current standards of practice, compliance, and regulations are met. Ensures compliance with regulatory organizations, such as the JC, AORN, CDC, HHARM.
7. Participates in system wide initiatives to improve efficiency and reach institutional goals and objectives.
8. Provides support functions such as purchasing training materials and systems, maintaining training records, and making logistical arrangements.
9. Use confidentiality when dealing with employees and customers. Expected to safeguard confidential information and only use or disclose it as expressly authorized or specifically required in the course of performing their specific job duties.
Other Information
Other information:
Education Requirements:
? Bachelor?s degree in an appropriate discipline (or equivalent combination of education, training and experience).
Licensure/Certification Requirements:
? No licensure or certification required.
Professional Experience Requirements:
? If a Bachelor's degree: Two (2) years of administrative support experience.
? If an Associate's degree: Six (6) years of administrative support experience.
? If a High School diploma or GED: Ten (10) years of administrative support experience.
Knowledge/Skills/and Abilities Requirements:
Job Details
Legal Employer: NCHEALTH
Entity: Shared Services
Organization Unit: Customer Service Call Center
Work Type: Full Time
Standard Hours Per Week: 40.00
Salary Range: $20.74 - $29.52 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type: Remote
Work Schedule: Day Job
Location of Job: US:NC:Chapel Hill
Exempt From Overtime: Exempt: No
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.
