Responsible for providing general direct and indirect patient care in a clinical setting under the direct supervision of a physician. Collaborates with the interdisciplinary care team to ensure functionality of practice operations to provide excellent patient care. Serves as a patient advocate and assist patients in navigation along the care continuum with the goal of facilitating effective quality care and timeliness, resulting in improved patient satisfaction. Oversees junior medical assistants' assignments and provides direction and guidance. Provides performance documentation to supervisor.


Principal Accountabilities:

1. Handles patient intake, updates medical records, and administers appropriate screening tools.
2. Documents appropriate correspondence, assessments, and care in patient's electronic medical records (EMR).
3. Assists with walk-in and scheduled clinic visits, ensures verification and recording of clinical data and adherence to quality standards.
4. Monitors environment for compliance with continual accreditation readiness and evaluates practice schedule for changes or updates.
5. Demonstrates knowledge of the certified medical assistant scope of practice, incorporating elements of holistic patient-centered and team-based care.
6. Guides patients through the health care system and helps patients arrive at scheduled appointments on time.
7. Assists with referrals of patients to the appropriate specialist for diagnosis or treatment and provides emotional support related to the patient's clinical situation in accordance with the plan of care.
8. Implements process improvement techniques where necessary and ensures compliance with protocols and regulatory requirements.
9. Guides junior medical assistants and assumes department leadership in the absence of the supervisor.
10. Performs other related duties as assigned.