Durham, North Carolina
Posted: 06-Sep-24
Location: Rehoboth, Delaware
Salary: Open
Categories:
Internal Number: 8212
Become part of the Beebe team - an inclusive team positioned in a vibrant, coastal community. Enjoy a fulfilling career as you support the health of our patients, and a team focused on excellence.
Benefits
In addition to competitive compensation and wellness benefits (medical, dental, vision and prescription) Beebe Healthcare also offers:
- Sign-on and Referral Bonuses for select positions
- Tuition Assistance up to $5,000
- Paid Time Off
- Long Term Sick accrual
- Employer Contribution Plan
- Free Short and Long-Term Disability for Full Time employees
- Zero copay for drugs on prescription plan for certain conditions
- College Bound 529 Savings Plan
- Life Insurance
- Beebe Perks via Work Advantage
- Employee Assistance Program
- Pet Insurance
Overview
The Guest Services Liaison is a key role responsible for managing patient flow and ensuring a seamless experience in the lobby area. This position involves checking orders, directing patients to the appropriate areas, and performing essential administrative tasks to maintain an efficient lobby operation. The Liaison must demonstrate the ability to handle stressful situations with a positive attitude and maintain a professional appearance. As a valuable resource for patients and visitors, the Liaison anticipates and addresses their needs proactively. Additionally, this role includes screening patients, visitors, and staff for temperature and virus symptoms to ensure health and safety protocols are followed.
Responsibilities
- Greet patients and visitors warmly upon arrival, time-stamp orders, and log patients in efficiently.
- Direct patients to the appropriate waiting areas and answer general information questions to ensure a smooth patient flow.
- Conduct temperature checks for patients, visitors, and staff, and ask screening questions for virus symptoms to adhere to health and safety protocols.
- Provide masks to individuals entering without one to maintain a safe environment.
- Verify orders to confirm that tests can be performed at the designated location.
- Access Scheduling.com to review and confirm appointment times, dates, and locations.
- Direct patients to the proper location or contact the department to arrange accommodations if needed.
- Expedite patients with multiple tests and coordinate with all involved departments to manage the order of tests.
- Prepare service folders, including adding blank consent forms to Radiology folders, and expedite patients needing repeat labs or scans.
- Maintain records, reports, and files as required, including collecting monthly identifiers and patient labeling.
- Receive and sign for FedEx and UPS deliveries, and distribute mail as necessary.
- Communicate with clinical departments and report issues to the appropriate area manager.
- Advise destination departments of any patients, staff, or visitors who do not pass screening or temperature checks, and guide them on the next steps according to protocol.
- Ensure adequate supply of forms for radiology, lab, and reception areas, and order pamphlets and brochures for the lobby.
- Assist in the care and maintenance of equipment and supplies, alerting the supervisor to any equipment malfunctions or repair needs.
- Keep the lobby neat and orderly, and maintain thermometers and other screening supplies.
- Perform other duties as assigned to support the team and maintain operational efficiency.
Qualifications
- At least one year of customer service experience in a professional setting.
- Minimum of two years of office experience, with a preference for experience in a physician’s office or similar healthcare environment.
- Completion of administrative coursework or demonstrated excellent communication and public relations skills.
- Proven ability to maintain confidentiality and handle sensitive information with discretion.
- Proficient in basic computer skills, including familiarity with common office software.
- Capable of managing stressful situations effectively while maintaining a professional demeanor.
- Flexibility to cover additional locations as needed.
Competencies Skills
Essential:
* Knowledge Of Office Equipment
* Clear Communication Skills Both Written and Verbal
* Knowledge Of Basic Computer Programs
* Able To Keep Confidential Information Regarding Patients, Team Members
* Able To Withstand Crisis Situations
* Has Skills to Provides Customer Service to Patients, Team Members and Visitors
* Experience With Excel, Power Point, Word, Visio, Etc.
Credentials
Education
Essential:
* High school graduate or equivalent
Salaries starting at
USD $16.25/Hr.