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PATIENT SERVICE REPRESENTATIVE - BEEBE WALKIN MILFORD
Location: Milford, Delaware
Internal Number: 7333
Under direct supervision, perform all duties related to registering patients receiving services by obtaining demographic, insurance, and medical information and billing tasks. Serves as a resource to all registrars and expertise in departmental policies and procedures in regards to registration.
Two years¿ experience in hospital/medical office environment with familiarity of registration and insurance.
Computer skills with attention to details. Familiar with medical terminology.
Ability to communicate with public in a courteous manner. Ability to adapt to change in order to meet patient and organizational needs. Sensitive to difficult/emotional patient situations. Ability to recognize cultural diversity and special needs, remains calm and able to perform duties in a fast-paced environment.
Performs all functions of patient registration including short registration for labs and diagnostics where applicable.
Performs patient registration in multiple sites for hospital and ambulatory setting including but not limited to Invision/Gold, SCI/Schedule Maximizer, Cerner, Accu Reg, HME and Athena.
Processes electronic medical record. Follows up with referring physician¿s office to collect additional records as needed.
Verifies Insurance eligibility 100% and medical necessity, using websites (HDX) and computer applications.
Verifies if patient needs referral for physician visits.
Daily reconciliation of co-pays. Follow daily billing procedures.
Assist in care and maintenance of office equipment, building and supplies.
Understands how to utilize the following systems: Current health information system, DI (Document Imaging), DHIN (Delaware Health Information Network), Gold, Provider Portal, and other systems as needed.
Follows HIPAA regulations for patients and other facilities requesting medical records.
Performs all other duties as assigned.
Competencies and skills: Essential: * Clear Communication Skills Both Written And Verbal * Knowledge Of Basic Computer Programs * Able To Keep Confidential Information Regarding Patients, Team Members * Able To Withstand Crisis Situations * Has Skills To Provides Customer Service To Patients, Team Members And Visitors
Education: Essential: * High school graduate or equivalent
Beebe Healthcare serves the Sussex County community with a medical center located in beautiful, historic Lewes, Delaware, and convenient outpatient locations throughout the county. Founded in 1916 by two physician brothers, Drs. James Beebe and Richard C. Beebe, the medical center in Lewes is a 210-licensed-bed, not-for-profit seaside community hospital. Beebe's specialized service lines include cardiac and vascular, surgical services, oncology, women's health, and orthopaedic services. Beebe offers an array of inpatient, outpatient, emergency, and diagnostic services.
Beebe's five satellite campuses offer imaging, physical rehabilitation, and lab services, as well as walk-in care centers. In addition, Beebe offers Wound Healing & Hyperbaric Medicine and Diabetes Management & Medical Nutrition Therapy.
With a mission to serve the community, Beebe also offers many free screenings and outreach programs through its Population Health Department; and advanced medical care for those who are recuperating at home through Beebe Home Care Services.
Beebe is also training the next generation of nurses through the Margaret H. Rollins School of Nursing, located behind the Medical Cente...r in Lewes.
Beebe's Medical Staff has grown tremendously since the early 1990s. Employed physicians through Beebe Medical Group and our affiliated physicians on Beebe's Medical Staff now serve patients from Milford to Millville in specialties including cardiac surgery, dermatology, endocrinology, family practice, gastroenterology, general surgery, internal medicine, pediatric neurology, and surgical oncology.
Beebe is proud to offer quality care, close to home for the residents and visitors of Sussex County.