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Pratt Regional Medical Center

Pratt, Kansas

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Dodge City, Kansas

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Pratt, Kansas

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Jetmore, Kansas

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Salina, Kansas

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Nicklaus Children’s Health System

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Lakewood, Colorado

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TEMPLE, Texas

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Help Desk Analyst I
Position SummaryThe role of a Level I Help Desk Analyst is to provide IT related support utilizing phone, chat, email, or the ticketing system to communicate with our internal Phoenix Children’s staff. The Level I Analyst tasks entail, but are not limited to the following: systematically triaging/resolving computer hardware, applications, networks, operating systems, and other Phoenix Children’s network supported peripherals. The analyst is expected to capture customer and reported issue details during in-take before escalating and handing off to Tier II support. This position will report to the IT Manager of Customer Service.


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