Career Center

Primary City/State:

Mesa, Arizona

Department Name:

Acute Billing & Follow Up-Corp

Work Shift:

Day

Job Category:

Revenue Cycle

A rewarding career that fits your life. Those who have joined the Banner mission come from all walks of life, united by the common goal: Make health care easier, so life can be better. If changing health care for the better sounds like something you want to be part of, apply today.

If you are looking for a rewarding career where you can cultivate the skills and knowledge across Banner Health???s Revenue Cycle, we have the role for you. Our Banner Education team unites for one common goal in order to align with Banner???s mission to make healthcare easier so life can be better: ???get it right the first time every time???. If you have a desire to promote efficiency and development, apply today.

Joining the Education team is an exciting growth opportunity within the Revenue Cycle. We take a comprehensive view to build a shared vison across the organization to act as a catalyst for organizational change. We have created an inclusive workplace where diversity and individual differences are valued and leveraged to achieve desired results. Banner Education team strives to make sure all team members feel well informed and rapidly adapt to new information, creating a best in class, well rounded team!

This position will work onsite at our corporate office in Mesa, AZ

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY
This position develops education/training materials, conducts and coordinates training and implementation of new systems and processes, and assists in the development of Patient Financial Services staff and other Banner staff as appropriate. Provides technical staff training in the usage of all systems and applications utilized. Creates and maintains all department training material, tools and/or records. Conducts new hire skill assessments, department specific orientation, and required annual curriculum. Provides continuing education and updates as needed.

CORE FUNCTIONS
1. Assesses and identifies skills, competencies and areas of learning and instruction needed for new hires, staff and department management.

2. Plans and coordinates the orientation programs for new hires to provide an introduction to the department and facility, to define employment expectations and standards, to provide prerequisite knowledge required, and to train in the basic job skills. Assists with the development of education and training within specified area, which may include preparation of related educational materials and obtaining of related application access.

3. Develops and maintains an education calendar and individual continuing education and orientation record for each member of the assigned work group. Develops and conducts programs with educational materials, procedures and exercises that are task/function specific using a variety of learning and evaluation strategies for all staff.

4. Works with system-wide Revenue Cycle teams to develop education materials and activities, and promotes standardized practices throughout the region and/or company.

5. Provides for onsite support when trainees move to workstations, and acts as a knowledge resource for all staff.

6. Works in regional/system-wide teams to develop Patient Financial Services educational materials and activities, and promotes standardized practices throughout the region and/or company.

7. Acts as a technical resource and liaison to system management, administrators, department heads, and co-workers on financial related issues. Maintaining a working knowledge and ability to configure and troubleshoot applications/equipment used in providing data. Utilizes data in the most efficient manner and presents data in the most effective and appropriate display for the intended audience.

8. Works independently under general supervision. Reports to a manager or director. Uses analytical and creative thinking skills, and influencing abilities. Training responsibilities include, but are not limited to, all Patient Financial Services staff and staff assigned to related work teams. Customers include Patient Financial Services management and staff, other ancillary departments or Health Information Management Services staff.

MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge.

Must possess a current knowledge of business and/or healthcare as normally obtained through three or more years of work experience in healthcare billing or PFS work, healthcare administration, or related field and systems and in adult learning.

Must have demonstrated leadership and training skills and be proficient in the use of common office and presentation software. Medical terminology and an understanding of the laws associated with confidentiality, credit and collections are required. Must be able to function as part of a team, using effective interpersonal and instructional skills and function with minimal supervision and prioritize multiple projects. Must possess excellent written, verbal, and customer service skills, and have the ability to conduct educational needs analysis and to teach effectively to a wide range of comprehension levels.

PREFERRED QUALIFICATIONS
Prefer a bachelor's degree in business administration. Previous training/teaching experience and customer service education experience preferred.

Additional related education and/or experience preferred.