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Perform a variety of the technical procedures involved in the procurement, processing and evaluation of patient specimens for use in the diagnosis and treatment of disease; teach and perform routine clerical and technical procedures including specimen collection, responsible for the delivery of supplies and procurement of specimens from physicians' offices, clinical specimen preparation and processing for analysis and dispatch, patient registration and order entry; and serve as hospital laboratory representative and liaison with outside clients.
Perform a variety of routine and specialized procedures.
Prepare and initiate special tests and procedures including, but not limited to, cytogenetics, general laboratory, Point-of-Care Testing, urinalysis without microscope, phlebotomy, and specimen management.
Obtain total volume, perform aliquot and distribute all urine specimens.
Properly determine urine volume. Properly label aliquot containers.
Communicate in a professional and courteous manner with patients, family and other medical personnel as necessary for problem recognition and initiation of the resolution and, if necessary, escalation to the next level. Obtain information for laboratory records, explain procedures, allay fears and elicit cooperation.
Utilize standard equipment to maintain positive patient identification through the maintenance of all clinical laboratory records, register/accession patients/specimens and perform order entry as required.
Perform various quality control, safety, and infection control procedures to maintain compliance with internal and external regulations.
Receive and process specimens as required by respective laboratory area procedures and protocols.
Receive specimens into the laboratory using Beaker.
Positively ID all patient specimens, verify all laboratory labels/requisitions, ensuring a valid order. Properly sort all specimens.
Participate in the distribution of specimens, supplies and reports to the appropriate laboratory staff; perform messenger/courier activities as required.
Maintain inventory of supplies; stock supplies on carts and hand trays; wash glassware.
Utilize various hospital information systems and software.
Assist with maintenance of specimens and/or slides.
Perform routine maintenance as required by laboratory procedures.
Assist with word processing, miscellaneous office tasks and maintaining office records.
Perform other related duties incidental to the work described herein.
High School diploma or GED. For assignment to phlebotomy, completion of a structured phlebotomy training course and clinical rotation recommended.
Alternatively, an equivalent combination of relevant education and/or experience.
Must have at least 2 years' experience as a Clinical Tech I or Certification as a Phlebotomist plus achieve required competency level for specified job responsibilities.
Degrees, Licensure, and/or Certification
For assignment to Phlebotomy Services, certification as a Phlebotomist by a nationally recognized board/agency is required.
Certification of Basic Life Support preferred.
Pediatric Phlebotomy experience required.
National Healthcare Association (NHA) --Clinical Laboratory Phlebotomy Examination (CLPlb), American Society of Clinical Pathologists-- Phlebotomy Technician Examination [PBT(ASCP)], International Academy of Phlebotomy Sciences (IAPS), National Phlebotomy Association (NPA), American Society of Phlebotomy Technicians (ASPT).
Knowledge, Skills, and Abilities
Basic phlebotomy and specimen processing techniques.
Knowledge of medical terms preferred.
Basic computer skills.
Effective communication skills.
Effective professional communication skills to interact with patients/ customers.
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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.