Career Center

Position Summary:Provide personal protection, safety and security for patients, employees, and visitors in hospital buildings and on premises. Perform ground crew functions for helicopter rescue operations. Transport behavioral health patients. Act as first responder to emergency situations. Ensure adherence to Hospitals and departmental policies and procedures. No patient care assignment. Safety-sensitive position.

Related Education and Experience may be substituted for one another on a year for year basis.Accountability:

AMBULANCE - Assist as needed with ground ambulances

ASSISTANCE - Provide patient and visitor assistance as required

AIR - Perform duties of helicopter ground crew including fire surpression

COLLECTIONS - Perform receipt collections at UNM Hospitals

DOORS - Lock and unlock of hospital doors in accordance with hours of operation

DATA - Enter various data into computer and forms, verify data, make corrections and ensure accuracy

ESCORT - Provide escort service to and from medical center offices for all patients, visitors and staff as required

PATIENT TRANSPORT - Transport patients to and from requesting areas; ensure adherence to all safety measures

COMMUNICATION - Communicate with patients to inform of reason for transport and to promote learning

LOG - Maintain a daily log of all encounters, duties or assignments in accordance with department policy

FIRE RESPONSE - Respond immediately to all reports of fire, smoke and/or fire drills

PARKING - Provide parking control as assigned to include monitoring and removing unauthorized vehicles in patient or employee parking areas, fire lanes, reserved areas and all restricted areas

PATROL - Conduct interior and exterior patrols giving special attention to locked and unlocked doors, unauthorized individuals on premises, suspicious people, safety hazards, vandalism, theft and disturbances

FIRST RESPONDER - Respond to all situations requiring emergency assistance

FIRST RECEIVER - Perform as hospitals first receivers during incidents, disasters and terrorist events

PROCEDURES AND REGULATIONS - Maintain complete awareness of responsibilities concerning current fire and disaster procedures; maintain complete awareness and compliance with all safety regulations

PROTECTION - Provide personal protection to all patients, visitors or staff in the form of assistance with uncooperative, difficult or violent individuals

REPORTS - Conduct incident reports on violations of regulations, policies and procedures

SAFETY/SECURITY - Respond to any situation that may present a safety hazard or risk to people and property

FIRE SYSTEMS - Monitor, maintain fire systems throughout the Hospitals

SECURITY SYSTEMS - Monitor security systems; maintain familiarity, knowledge and proficiency with security systems, panic alarms, access systems and reporting programs

VEHICLES - Safely operate Hospitals vehicles in compliance with all city, State, Federal and University and departmental regulations and/or policies

WORK ENVIRONMENT - Maintain area and storage area in clean and orderly fashion

PATIENT SAFETY 1 - Follow patient safety-related policies, procedures and protocols

PATIENT SAFETY 2 - Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes

PATIENT SAFETY 3 - Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk

PATIENT SAFETY 4 - Report potential or actual patient safety concerns, medical errors and/or near misses in a timely manner

PATIENT SAFETY 5 - Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may "not seem right"

Education Requirements:

High School Diploma or GED equivalent

Experience Requirements:

2 years directly related experience

Licensure/Certification Requirements:

Certificate from International Association for Healthcare Security & Safety (IAHSS)

Valid New Mexico Driver's License

Must obtain UNM Vehicle Operator's Permit w/i 60 days of position

CPR Certification for Healthcare/BLS Providers or for Professional Rescuers or must obtain within 30 calendar days of date of position

Experience Requirements - Preferred:

Security experience in a hospital setting

Computer and data entry skills

Bilingual English/Spanish

Bilingual English/Keres, Tewa, Tiwa, Towa, Zuni, or Navajo

Physical Demands Requirements:

Very Heavy Work: Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects or people. Physical Demand requirements are in excess of those for Heavy Work.

Testing Requirements:

Tuberculosis testing is completed upon hire and additionally as required

Working Conditions Requirements:

Sig Hazard: Chemicals, bio hazardous materials requiring extensive safety precautions and may require protective equipment

Subject to random alcohol and substance testing