Register now and plan to attend the population health workshop to learn how your hospital can address community needs in the areas of transportation, housing, education, access to healthy foods, physical activity,and others.
As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!
The Client Support Specialist must be able to work independently in assessing client issues and determine the steps required to resolve issues and provide direction, including understanding when to escalate an issue to a Client Manager. The Client Support Specialist will provide assistance and support to Client Managers and Client Executives based on assignments.
Must have: (skills)
Excellent verbal communication skills
Excellent written communication skills
Excellent organizational skills
Excellent administrative skills
Excellent documentation skills
Ability to self structure priorities and tasks
Analytical and problem solving skills
Quality assurance skills
Ability to complete repetitive tasks with nominal supervision
Ability to effectively communicate with all levels internally and within a client organization
Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.
MINIMUM EDUCATION/WORK-RELATED R EQUIREMENTS
Bachelors degree in Business, Finance, IT systems, Accounting or related Health Field or comparable work experience required
DAILY PROCEDURES AND RESPONSIBILITIES
Provide Administrative Support to the Client Management Team, including telephone coverage, e-mail and calendar tasks
Assist with client projects as directed by Client Management Team
Assist with documenting client issue requests received via email and telephone using ITLs and other appropriate common tools
Collaborate with Operations staff to resolve client issues
Track activities within the ITL database for large projects/issues/initiatives
Brief other Client Management staff on project progress
WEEKLY PROCEDURES AND RESPONSIBILITIES
Attend weekly Client Management meetings as necessary
MONTHLY PROCEDURES AND RESPONSIBILITIES
Assist with preparation of client meeting agenda and content
Perform Ad hoc reports as indicated and directed
Compile information into appropriate media for staff and client use; web, excel, access, other
ANNUAL PROCEDURES AND RESPONSIBILITIES
Assist with client renewal projects
Assist with preparation of client monthly and quarterly reports
Assist and possibly attend Health and Benefit Fairs
GENERAL PROCEDURES AND RESPONSIBILITIES
Ability to resolve client issues independently or with minimal direction
Assess and determine if Client Manager or Client Executive involvement is required
Assist with preparation of RFPs
MINIMUM PHYSICAL REQUIREMENTS
Speaking: Expressing or exchanging ideas by means of the spoken word. This includes activities in which the reviewer must accurately and concisely convey detailed instructions or abstract concepts to clients, other employees, and audiences.
Hearing: Ability to receive, process, understand and act upon complex materials through spoken language
Lifting: Moving moderately weighted objects from one position to another
Fingering: Working primarily with fingers and the whole hand or arm, as in handling, typing, etc.
Sedentary work in the office
Ability to adhere to attendance policy
Position requires consistent attendance essential functions.
Job: Conifer Health Solutions
Primary Location: Annapolis, Maryland
Job Type: Full-time
Shift Type: Days
Employment practices will not be influenced or affected by an applicantâ��s or employeeâ��s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Tenet Healthcare Corporation (NYSE: THC) is a diversified healthcare services company headquartered in Dallas with 112,000 employees. Through an expansive care network that includes United Surgical Partners International, we operate 65 hospitals and approximately 510 other healthcare facilities, including surgical hospitals, ambulatory surgery centers, urgent care and imaging centers and other care sites and clinics. We also operate Conifer Health Solutions, which provides revenue cycle management and value-based care services to hospitals, health systems, physician practices, employers and other clients. Across the Tenet enterprise, we are united by our mission to deliver quality, compassionate care in the communities we serve.