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Senior Manager-Cerner Patient Accounting CPA/SMEs and Systems Support at AdventHealth MAITLAND
Top Reasons to work at AdventHealth Maitland
The Maitland Office Plaza houses our highly skilled teams that support our hospital system including Marketing, Patient Financial Services, Revenue Management, the Credit Union and Human Resources.
The Trickle Building, a two-story office structure, creates an atmosphere of health and healing, with a healthy-style café and quaint chapel.
The main lobby is filled with lush greenery and a light trickle of water, creating a holistic environment.
Work Hours/Shift: FT / Day
You Will Be Responsible For:
Provides leadership oversight and manage Cerner CPA/Subject Matter Expert (SME) team keeping informed of any problematic issues relating to this area of responsibility.
Provides leadership support, guidance and efforts to develop, plan, implement and support the electronic health record, patient accounting system, and all other systems in support of the Revenue Cycle team.
Provides guidance to teams to develop, plan, implement and support project initiatives as related to the Revenue Cycle team.
System-wide collaboration with Hospital Administration, clinical departments, and other related areas such as RC Program Management Office, RC Operations, Financial Integrity, and Adventist Information Systems to support Revenue Cycle projects and strategies.
Proactively work with team members throughout the hospital revenue cycle during project implementation to ensure workflow is designed and built according to specifications
What Will You Need:
Bachelor’s degree in business, health care or related field
Minimum ten years in Patient Access/Patient Financial Services department or related area
At least 5 years of management and/or leadership experience
Master’s degree in business, healthcare, or related field
Experience with healthcare quality/performance/process improvement
Previous hospital IT experience to include Electronic Medical Record or Patient Accounting Systems experience
Licensure, Certification, or Registration Preferred:
Prosci Certified Change Management Practitioner
The Senior Manager Cerner Patient Accounting (CPA) – Subject Matter Experts (SMEs) is responsible for leading and managing all CPA SME teams’ activities. This oversight is in support of Revenue Cycle(RC) Operations departments CPA implementation initiatives. The Senior Manager Cerner Patient Accounting (CPA) – Subject Matter Experts (SMEs) will serve as lead subject matter expert and use past experiences to lead the team through all phases of the CPA project initiative. This role will also facilitate and utilize effective communication channels and change management techniques to coordinate and manage the CPA SME teams’ scope of work. The Senior Manager Cerner Patient Accounting (CPA) – Subject Matter Experts (SMEs) will leverage solid technical expertise and understanding of systems and processes to collaborate with Information Technology (IT) leaders, RC leaders and functional area management. Through effective leadership, proactively work with team members during the implementation to ensure workflow is designed and built according to specifications. Lead the integration of people, process and technology to support operations CPA initiatives and produce sustainable results while identifying opportunities for process improvement in support of strategic initiatives as they pertain to Revenue Cycle business systems and implementations. Adheres to the AdventHealth corporate compliance plan and to all rules and regulations of applicable local, state, federal agencies and accrediting bodies governing the practice of Health information. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.