Register now and plan to attend the population health workshop to learn how your hospital can address community needs in the areas of transportation, housing, education, access to healthy foods, physical activity,and others.
Location Address:7050 Gall Boulevard Zephyrhills, Florida 33541
Top Reasons to Work at AdventHealth Zephyrhills
FH Zeph/Dade City Named One of America’s Best Hospitals for Heart Care, Orthopedics, Stroke Centers and Patient Safety three years in a row “2017-2019” by the Women’s Choice Award
Leapfrog Hospital Safety Grade A Spring/Fall 2018
One of only 35 Hospitals Nationally Named as a Top General Hospital by The Leapfrog Group
Four Star Recipient for Coronary Interventional Procedures in 2019 by Health grades
First in Florida to earn Advanced Certification for Total Hip and Total Knee by The Joint Commission
Full Time Day
YOU ARE REQUIRED TO SUBMIT A RESUME WITH YOUR APPLICATION
You Will Be Responsible For:
Act has the designated greeter at for the lobby entrance and provide superb service to every guest.
Build a lasting relationship with vendors that will provide services to our guests.
Facilitate the guest check-in process utilizing security management standard operating procedure to ensure all guests are appropriately identified.
Warmly greets all guests on the premises and provide accurate direction for patients and visitors. Use eye contact and appropriate gestures to show genuine care and concern.
Exemplifies World Class Service by being attentive and responsive to our guest requests and creates an experience that will always be remembered.
Project an approachable and professional image in personal appearance, manner, and demeanor.
Maintain a work environment of cleanliness and organization.
Effectively communicates with patients and ancillary departments to ensure efficient flow.
Act as liaison between vendor and guests requesting services.
Effectively multitasks and navigates multiple computer systems, applications, phone lines, patient schedules, and other information with proficiency.
Answer outbound and inbound calls from guests and internal team members.
Work closely with our escort volunteers who are stationed at the front desk.
What You Will Need:
Ability to read and communicate effectively in English
Ability to use discretion when discussing personnel/patient related issues that are confidential in nature.
Ability to be responsive to dynamic matrix of hospital needs and act accordingly.
Self-motivation, quick thinking and problem-solving abilities.
Proficiency in performance of computer knowledge including Microsoft Outlook and Excel.
Proficiency in Internet searching functions and basic math functions.
Capability in communicating professionally and effectively in English, both verbally and in writing
Communicate professionally and effectively in English, both verbally and in writing (preferred)
Ability to speak and read (English/Spanish) (Preferred)
EDUCATION AND EXPERIENCE REQUIRED:
High School Diploma or GED
Associate Degree preferred
The Guest Services Concierge is one of the “first faces” at AdventHealth Zephyrhills and greatly contributes to the World Class Experience we are extending to our patients, visitors, leaders, and co-workers. Warmly greets and attends to guest needs. Understands and follows the organization's policies, procedures and security management guest check-in process. The team member is an independent worker, meeting the day-to-day needs of our guests.
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.