Register now and plan to attend the population health workshop to learn how your hospital can address community needs in the areas of transportation, housing, education, access to healthy foods, physical activity,and others.
Call Center Representative AdventHealth Medical Group West Florida
Location Address: Tampa, FL
Top Reasons to Work at AdventHealth Medical Group West Florida
Rollover PDO with service year increases in accrual
Comprehensive benefits package; including tuition reimbursement and matching 403b plan
Patient facing positions receiving company paid initial sets of scrubs
Company Discount programs
FT Variable Shifts
You Will Be Responsible For:
Communicates in a cordial, professional manner with patients via phone.
Transfers incoming callers to appropriate department / location when necessary.
New patient registration (inputting demographic information, insurance information, etc.).
Assists patient via scheduling to obtain appointment as a first time patient and handles reschedule lists
Updates computer referring physician data base.
Works with online scheduling system and EHR.
Verifies patient data and insurance to ensure it is updated for accurate billings.
Handles patient concerns or refers to administration appropriately.
Fills patient cancellation slots efficiently in keeping schedules booked for the practitioners.
Maintains updated documentation of identified action work lists needed for daily operations.
What You Will Need:
High School Graduate or Equivalent
Previous customer service experience.
Medical office or medical call setting experience.
Knowledge of EHR.
Any combination of education, training or experience that provides the knowledge, skills and abilities required to successfully accomplish the assigned duties and responsibilities of the position.
Schedule patients with physicians via incoming and outbound calls with a focus on customer service. Provides operational support in delivery of patient care in a call setting environment. Responsible for answering phones in a timely and professional manner, scheduling appointments, obtain and input insurance information.
AdventHealth Greater Orlando (formerly Florida Hospital) is one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.