The Imaging Service Scheduler II is responsible for serving customers, providers and clinical teams in facilitating access to system wide imaging services at the direction of the care provider. The Imaging Service Scheduler II coordinates the flow and exchange of information related to customer care activities, across multiple departments and facilities and performs scheduling coordination and other administrative functions to ensure high quality imaging services are accurately delivered.

80 hours every two weeks.

Weekends as needed.

Job Expectations:

• Professionally performs imaging scheduling functions via phone and computer, accurately supporting orders from providers.
• Effectively manages multiple telephone lines, providing timely and accurately support to ensure customer needs and performance standards are met.
• Professionally communicates with patients and all staff on the telephone and in person. Remains at ease with callers, providing a secure and safe environment for them.
• Accurately utilizes high-end imaging decision and authorization support tools.
• Provides complex care coordination scheduling for multiple modalities, providers, and location schedules, accurately utilizing and documenting within all information systems.
• Effectively utilizes critical thinking and expert judgment skills to resolve complex situations
• Accurately navigates and translates complex service protocol tools and information to ensure appropriate services are delivered.
• Proactively identifies solutions for issues that hinder service deliver, working collaboratively with all necessary parties to ensure optimal resolution
• Proactively provides all necessary exam preparation, travel, parking, and appointment specific documents to the customer in a timely manner
• Maintains working knowledge of multiple specialty services and imaging disciplines.
• Actively pursues opportunities to mentor, educate and orient team members
• Actively identifies and/or designs service and quality improvement initiatives
• Proactively fosters and supports a culture of team work and collaboration
• Proactively participates in department problem solving and team meetings.
• Takes ownership for personal career and professional development, working cooperatively with peers, department, and organizational leadership resources.
• Other duties as required

Specific Job Duties :

• Demonstrates the ability to accurately coordinate scheduling for all complex imaging procedures, providers from multiple organizations, and facilities anywhere within the system of care.
• Presents a professional, welcoming, supportive, and calm demeanor during all aspects of interactions with customers
• Proactively leverages subject matter expertise to facilitate and manage resolution to customer and care provider issues, competing priorities, and service recovery situations
• Coordinates management of scheduling templates, processes and procedures based on comprehensive knowledge of all modalities for all locations
• Demonstrates proficiency in the utilization of the electronic health record, diagnostic systems, and other relevant IT platforms to ensure accurate decision making, provider orders, and specific patient instructions are disseminated
• Uses critical thinking and judgment related to patient history, provider orders, and clinical and technical resources to educate customers in preparation for services
• Coordinates the scheduling of multi-disciplinary resources including but not limited to: Anesthesia, Surgery, PACU, Pathology, Nursing, Technicians, and Care Coordinators
• Demonstrates exceptional written and verbal communication skills, effectively articulating key information to all customers and care teams in terms they understand
• Accurately executes care coordination procedures specific to complex procedures
• Engages, collaborates and partners with continuum of care services, providers, technicians, and ancillary resources on a daily basis

Organization Expectations, as applicable:

• Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served
• Partners with patient care giver in care/decision making.
• Communicates in a respective manner.
• Ensures a safe, secure environment.
• Individualizes plan of care to meet patient needs.
• Modifies clinical interventions based on population served.
• Provides patient education based on as assessment of learning needs of patient/care giver.
• Fulfills all organizational requirements
• Completes all required learning relevant to the role
• Complies with all relevant laws, regulation and policies

Minimum Qualifications to Fulfill Job Responsibilities:

Required