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The Access Center at Christiana Care is looking for candidates to answer all incoming calls for its Primary Care Practices in a timely manner, process and rout them according to nature of call.
After 4-5 months of Training and initial calls the role will be 100% Remote.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Responds accurately to a high volume of calls demonstrating exceptional customer service skills
Receives and responds to all incoming calls
Schedule appointments according to guidelines
Process phone notes
Documentation of call is detailed and accurate
Demonstrates sound judgement of escalating urgent calls
Utilization of computer ie: scheduling module and EMR
Enter patient demographics
Ability to multi-task with typing and talking simultaneously
Routing calls appropriately
Utilizes CCHS HEAT methodology when service issues arise
Interacts with patients, physicians and staff to provide accurate communication
Performs assigned work safely, adhering to established departmental safety rules and practices; reports to manager in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
Performs other related duties as required.
SCOPE, PURPOSE, AND FREQUENCY OF CONTACTS:
Daily contact with patients, physicians and other members of The Medical Group team as well as other departments within CCHS.
EDUCATION AND EXPERIENCE REQUIREMENTS:
High School graduate
Prior call center, customer service and medical office related experience preferred.
Computer and key boarding skill required
Monday to Friday (any shift between 7am to 6pm)
Saturday 8am to 12 noon on need basis
Internal Number: JR53806
About Christiana Care Health System
Christiana Care Health System is headquartered in Wilmington, Delaware and is one of the country's largest health care providers, ranking 21st in the nation for hospital admissions. Christiana Care is proudly a Nurse Magnet recognized institution. Christiana Care Health System is also one of the largest health care providers in the mid-Atlantic region, serving all of Delaware and portions of seven counties bordering the state in Pennsylvania, Maryland and New Jersey. A not-for-profit, non-sectarian health system, Christiana Care includes two hospitals with more than 1,100 patient beds, and is a major teaching hospital with two campuses. Christiana Care is continually recognized for excellence on a regional and national level. Our role in the community is expressed in the Christiana Care Way: "We serve our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value."Christiana Care is a great place to work because we value diversity and recognize it to be a core part of our success. Because of the diversity of our employees, affiliated health professionals and volunteers, we are... positioned to meet the unique needs of our patients and community. We acknowledge and celebrate the uniqueness and talent of each employee. Because of our talented workforce we are able to provide a quality healthcare experience to our patients and community. We strive to create an inclusive environment in which individual diversity can be leveraged and thrive. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.