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Job Summary: Facilitates all necessary care from the decision to have a joint replacement through the recovery period. Serves as a single point of contact for providers, patients, and caregivers to provide resources and assistance as the patient navigates through the healthcare system.
Assist patients in understanding their choice to have a total joint replacement, what to expect from the surgery, and how to prepare. Serves as an essential link between patients and all other care providers. This includes ordering pre-surgical testing, obtaining all necessary clearances, patient education, and other support services.
Follows patients throughout the care continuum, including pre-surgical appointments, inpatient admissions, home care, and outpatient physical therapy.
Reduces the risk for canceled surgical cases by ensuring the timing of all necessary clearances and pre-surgical testing. Helps patients understand their insurance coverage as well as the necessary durable medical equipment required for recovery.
Develops concise patient itinerary for use by the patient and the care team and documents all communication with the patient.
Develops, plans, and presents patient education programs and tools.
Responsible for outreach efforts to establish and maintain positive working relationships with key customers (providers, office staff, diagnostic staff, nurses, case management, etc.)
Job Requirements: Experienced RN with at least five years of patient and clinical experience. Joint experience a plus. Proven track record of patient satisfaction and customer focus. Ability to interact with all levels. Must be proficient in computers and databases, and comfortable with new technology. Must have superior interpersonal skills and the ability to multi-task in this fast-paced customer service environment. Team player.
Benefits/Compensation: Competitive wages and excellent fringe benefit program. Salary commensurate with experience.
Internal Number: 816
About Pratt Regional Medical Center
Dedicated to being Simply the Best! Pratt Regional Medical Center provides excellent and compassionate healthcare. PRMC is a progressive medical center serving south central Kansas and the panhandle of Oklahoma. Come join us to be part of the excitement that is PRMC! We recently completed up a major building project which provides our employees a wonderful place to work. PRMC employs only the best people and with the building completion our staff will have the best of both worlds!