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Drives customer service initiatives by creating and owning the patient experience
Answers telephone, responds to patient questions/concerns to ensure prompt accurate resolution is achieved and is able to handle various job tasks simultaneously
Demonstrates age-specific communication skills for patients with the ability to assess and interpret relevant data
Communicates with the patient or their guarantor to obtain demographic, employment, insurance and current medical condition information in order to perform accurate registration
Obtains client information for workerâ™s comp and corporate accounts, and verifies authorization and service(s) requested
Verifies insurance eligibility and determines accurate up-front collection amount
What You Will Need:
High school diploma or equivalency
Must maintain current CPR certification at all times. If certification is not current at time of hire, the employee must obtain a valid card within their first ninety days.
Under supervision of the Practice Manager, the Patient Registration Coordinator is accountable for the patientâ™s first impression of the organization by making patients feel safe, cared for and respected with an emphasis on customer service. They are responsible for the complete patient registration process.
AdventHealth Greater Orlando (formerly Florida Hospital) is one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.