| Job Summary: | Responsible for overall business information systems application implementation and management, and the connectivity and interfacing of other business information systems outside the primary hospital information system. The Analyst, under general direction, leads in assessing, planning, building, installing, maintaining and documenting various aspects of business information systems. The Analyst also supports and helps coordinate efforts to re-engineer and improve and adapt processes to complement information system applications. The Analyst identifies problems and develops solutions through coordination and collaboration among healthcare business areas, Information Systems, and vendors by adapting and configuring applications to meet needs. The Analyst needs to be knowledgeable in various aspects of Information Systems capabilities, terminology, processing, end user equipment, and well versed in healthcare business workflows, processes, and regulatory requirements. The Analyst must be able to assess customer education needs, and coordinate and provide training as necessary in effective use of information systems applications. The Analyst provides on-call and department operational support as needed. Also, the Analyst completes other assignments based on ability or need, including mentoring and coaching other analysts. The analyst actively participates in the department's performance improvement and continuous quality improvement (CQI) activities. | FLSA: DUTIES AND RESPONSIBILITIES: | Responsible for meeting the needs of various healthcare service lines and business operations of the organization through designing, testing and implementing computer programs and computer-based information systems. | | Promptly and effectively responds to known or suspected system-based problems, regulatory or other non-compliant issues related to application use. | | Demonstrates knowledge of current software systems, operation procedures and technological developments. | | Provides assistance and training for system users | | Identifies and leads in the resolution of issues relating to business systems. Provides assessment of causes and recommends improvements. Documents and presents findings and recommendations. | | Responds to user issues submitted to IT Service Desk as second-tier support and coordinates troubleshooting and problem resolution, including effectively engaging vendors and other support personnel. | | Performs dictionary and other applications maintenance to enhance systems functionality. | | Plans for and ensures applications configurations are up-to-date and effectively represent business and operational requirements. | | Maintains documentation consistent with healthcare application systems configuration and related support and usage procedures. | | Acts as liaison to end user areas and is knowledgeable in various aspects of Information Systems capabilities, functions, design, configuration, and use, information systems and healthcare terminology, systems processing, and end user equipment, workflows, and processes. | | Assists and advices departmental application team members in accomplishing all activities necessary to support healthcare business information system applications. | | Provides input for the justification and acquisition of hardware/software to support healthcare application systems. | | Maintains awareness of business entity goals and objectives by active engagement with users and management. Keeps user management and users informed on project(s) status, as well as efforts to address relevant issues. | | Seeks creative ways to solve problems, enhance department performance, and improve adoption and use of technology. | | Performs feasibility studies and cost analysis of system changes; evaluates software. | | Documents and prepares reports of program developments and revisions. | | Seeks creative ways to solve problems, enhance department performance, and improve adoption and use of technology. | | Maintains a good working relationship with outside consultants and vendors. | | Demonstrates an ability to be flexible, organized and function under stressful situations. | | Maintains a good working relationship both within the department and with other departments. | | Consistently demonstrates a professional, self-directed approach to department responsibilities. | | Performs on call duty as required. | | Accepts additional responsibilities as assigned. | | Demonstrates the ability to deal with pressure to meet deadlines, to be accurate, and to handle constantly changing situations. | | Demonstrates the ability to deal with a variety of people, deal with stressful situations, and handle conflict. | | Professional Requirements: | | Adheres to dress code. | | Completes annual educational requirements. | | Maintains regulatory requirements. | | Wears identification while on duty. | | Maintains confidentiality at all times. | | Attends department staff meetings as required within the department. | | Reports to work on time and as scheduled; completes work in designated time. | | Represents the organization in a positive and professional manner. | | Actively participates in performance improvement and continuous quality improvement (CQI) activities. | | Coordinates efforts to develop processes and applications design to ensure regulatory compliance, and federal, state and local regulations and standards are met. | | Communicates and complies with the Benefis Health System Mission, Vision and Values as well as the focus statement of the department. | | Complies with Benefis Health System Organization Policies and Procedures. | | Complies with Health and Safety Standards and Guidelines. | |
